BeachStream FAQs

Your BeachStream Account (Subscription and Upgrade) 
 

How can I subscribe?

You can subscribe to BeachStream online at https://beachmajorseries.com/ and via the official Beach App. Get the official Beach App here.

Can I cancel my registration?

Yes, it is possible to cancel your registration. Please send us an email to get@support.beachmajors.com.  

How can I reset my password?

You can reset your password here.

How can I change my personal information?

You can change your personal information in your profile overview. Once logged in, navigate to your profile page by clicking on your username at the top of the page. Go to ‘edit profile’ and change your personal information. Click ‘save’ to save your changes.

How can I cancel my subscription?

You can cancel your subscription at any time and without any reason by writing an email to get@support.beachmajors.com. 

Where can I request that all of my personal data is deleted?

You can request via get@support.beachmajors.com that all of your personal data will be deleted. 

I already have a BeachStream account. How can I upgrade it to get full access to BeachStream and what does an ‘upgrade’ mean?

You can easily upgrade your account by following the process on our website. Upgrading your account means you will be able to enjoy full access to all of the BeachStream features, including live streaming of all matches (depending on your location).

I cannot view BeachStream because of my location – why is this?

This will be due to a variety of legal reasons, some of which may include existing TV rights/agreements. 

Are there any geographic restrictions? Am I able to watch and access BeachStream where I live?

BeachStream is available everywhere except in Brazil. If you are located in Brazil you will not be able to upgrade your account and therefore not be able to access the service due to TV licensing agreements.

How long is the subscription period?

Your subscription will be valid until March 18 and will automatically end on that date. You will not charged after this date.

Why am I being charged for this service when it was free last year?

This year, BeachStream will be even bigger and better, with a number of new, exclusive behind-the-scenes content supplementing the hugely popular live streaming of every match. The infrastructure required to provide such a service comes at a cost to maintain. Our unique service will give beach volleyball fans the best quality video of all live matches, as well as access to a comprehensive library 

of every match played during the tournament.

What kind of content will I see for my money?

Just like last season, fans who upgrade to the full BeachStream service will get to watch every match from the Fort Lauderdale Major 2018 live – from the qualification stage all the way through to the final. As well as every match live on the platform, there will be a host of new behind-the-scenes features, news, interviews and action clips. Not only that, once every match has finished it will be available to watch in the Video on Demand section, after a short period of time, meaning you can watch back your favorite games again and again.

Does the payment cover the cost of the whole season?

The cost of upgrading your BeachStream account to access the full content is € 4.99 and this cost is set on a tournament-by-tournament basis. 

I’ve subscribed to the platform but haven’t upgraded my account – what do I get access to?

You will get access to last season’s content. This means, that you can access, for example, video on demand content produced at Fort Lauderdale Major 2017.

Payment

Which payment methods are accepted?

Accepted payment methods online are Credit Cards (Diners Club/JCB/American Express/VISA), PayPal and SOFORTÜBERWEISUNG (for our users in Europe).

Can I only pay in Euros?

Yes, but please be aware that your bank may charge extra fees.

Is there any possibility to pay in US Dollars?

Unfortunately, there is no possibility to pay in US Dollars.

I want my money back. What do I need to do?

We are sorry, but refunds or only possible before the tournament starts.

Within the purchasing process you expressly wisedh to exploit the streaming services during the Withdrawal Period. Thus, You expressly agreed that Beach Majors may begin to make the streaming services available to you during the Withdrawal Period and you expressly acknowledged and agreed that your right to withdraw from your order under these regulations will be lost.

How does the payment process work?

The payment process is included in the subscription process.
For subscription via web browser or Beach App, you will need your credit card information ready. 

Is it possible to use my iTunes or Google Playstore Account for purchasing?

No, it is not possible. We are not providing in-app purchasing for this product.

What can be the reasons for a non-working payment process?

If your payment process was not successful, please check that your credit card information is correct and the validation of your credit card. If it is still not working please contact our support under get@support.beachmajors.com and/or your credit card provider.

How can I use a Promotional Code?

If you have received Promotional Code for BeachStream, you need to do the following for gaining access to the full BeachStream service:

Enter and verify the Promotional Code during the registration process at the appropriate text field. After clicking verify you will get direct access to BeachStream.

If the promotional code is wrong or is no longer valid, you will receive the following notice: Promotion Code not found. Please ensure you enter the code exactly as it appears. In case you get an error message, please check again.

Please always ensure that your Promotional Code is correct before you proceed to the payment process.

If you have additional questions regarding promotional codes or need further assistance in usage of the codes, please feel free to contact our support team via get@support.beachmajors.com. 

Please note that promotional codes are usually valid for a certain time period and certain important restrictions may apply as follows: 

• No refunds
• Expired promotional codes are no longer valid 
• Promotional codes are not transferable and may only be used once per person
• Usage on subsequent orders is not allowed
• Promotional codes must be submitted at the time of order and are not valid for previous purchases

Is there a season pass available?

We are sorry but we currently do not offer any season passes for our BeachStream service.

(Technical) Features and System Requirements

Which languages are available?

BeachStream is available in English.

If I exit the live stream, can I rewatch later? 

Yes, you will get access to all matches played at the event and can watch this content until your registration period is over.

Internet connection: 

A broadband internet connection (DSL/cable or higher) of 500kbps or higher is required so that you can get the full BeachStream experience. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy BeachStream content at its highest video quality.

Please keep in mind that the speed of your internet connection may vary on mobile devices, especially if you are not connected through WIFI, this might also be a reason for a lower video quality.

Operating System: 

• Windows XP (or higher)
• Macintosh OS X v.10.1 (or higher)
• iOS 6.X (or higher)
• Android 3.X (or higher)

In order to watch all matches live via BeachStream it is necessary to use the latest browser versions: 

• Safari 4.0 (or higher)
• Internet Explorer 10.0 (or higher)
• Firefox 4.0 (or higher)
• Chrome 20.0 (or higher)

Clear your specific browser cache

If you are using the latest browser version and BeachStream is not working, we advise you to clear your browser cache, using the following instructions.

Microsoft Internet Explorer:

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history (You can also access this menu by holding Ctrl + Shift + Delete)
2. Ensure to uncheck “Preserve Favorites website data” and check both “Temporary Internet Files” and “Cookies” then click “Delete”
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Mozilla Firefox: 

1. Click the menu button and choose options
2. Select the “Advanced” panel
3. Click on the Network tab
4. In the Cached Web Content section, click “clear now”
5. Close the about:preferences page. Any changes you've made will automatically be saved

 Google Chrome: 

1. From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“
2. Select the period of time you wish to delete cached information using the “Obliterate the following items from” drop down menu. From there, you can choose “Cached images and files”
3. Select the “Clear browsing data” button, and Chrome will clear your cache

Apple Safari: 

1. If you haven’t done so already, choose to show the optional Develop menu by going to Safari menu in the upper left corner, choose Preferences > Advanced > “Show Develop menu in menu bar”, then close out of Preferences
2. Back at any Safari browser window, pull down the “Develop” menu and choose “Empty Caches”
3. Wait a few seconds and the Safari web caches will be cleared completely, allowing fresh web content to be pulled from the remote web servers without having any local cache serving for that session

Hardware Settings for the full BeachStream experience: 

• 1024 MB RAM

Settings for a good BeachStream resolution: 

• Mobile devices: 480x800 (or higher)
• Computer and Laptop: 1024x768 (or higher)

Which browser do I need?

The following browser versions are recommended:

• Firefox 4.0 (or higher) 
• Internet Explorer 10.0 (or higher)
• Chrome 20.0 (or higher)
• Safari 4.0 (or higher)

On how many devices can I watch BeachStream at the same time?

Sorry, but it is not possible to watch concurrent live steams. BeachStream currently supports watching one stream at the same time.

Is the BeachStream service compatible with Google Cast?

We are sorry, but we currently do not support Google Cast. However, this feature is planned for the near future.

I missed a match – can I rewatch it?

In case you missed a match of your favourite beach volleyball team – don’t worry: all matches will be available on the BeachStream approximately one hour after the match point. To make it easier to find the match you are searching for just apply one of the filters (day, court and gender of the team) and enjoy. 

Support

Where can I get help in case of any issues with BeachStream?

If you require any help or you have any further questions regarding BeachStream, please feel free to contact our support team via get@support.beachmajors.com.